Our support team can help with questions about the site, account access, payments, technical issues or general feedback. Contact us through live chat, email or phone, whichever is most convenient. For account-related enquiries, please include your username and a brief description of the issue, but do not send your password or full payment details. We will direct your message to the appropriate team and get back to you as soon as possible during the listed support hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account and technical help |
| General enquiries | [email protected] - site and service questions |
| Affiliate enquiries | [email protected] - partnership enquiries |
| Phone support | +44 20 7946 0837 |
| Working hours | Live chat: 24/7; email and phone: Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, and any inquiries requiring documents or explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including account ID and copies of any relevant documents speeds handling and helps avoid delays. We aim to respond promptly within 24-48 hours where possible.
Contact Form
Response Time
Need help with your account, payments or a promotion? Our support team is available through live chat and email. Live chat is usually the quickest way to get a reply, while most inquiries are answered within one business day. More complex issues, such as payment or account reviews, may take longer depending on their nature.
Feedback
Have a suggestion or an idea for improving the website? We’d be glad to hear from you. Share your feedback about the games, navigation, or any part of your experience. Our team reviews every message carefully and uses your comments to help improve the service and make the website easier and more enjoyable to use.